Testimonials
Since the launch of Bramcote International……
We have been privileged to work with some amazing people at major UK Conference Venues and National Associations to support them in the achievement of their goals and here is what they have to say about us!
“Working with Bramcote International provided valuable perspective as we revisited our sales and marketing strategies.
Their insights helped us better align our offerings with evolving market trends and the key factors influencing client decision-making. The process was constructive and contributed positively to refining our overall approach.”
John Burke - General Manager, Kuala Lumpur Convention Centre
“We engaged Cath to support us on two specific projects: a competitor research exercise and a tailored venue sales training programme for my team.
From the outset, Cath demonstrated first class experience and professionalism. She took the time to understand our organisational structure, internal processes and the wider context we operate within, ensuring her approach was aligned and relevant.
The competitor research was thorough and insightful, giving us a clear view of our position in the market and practical intelligence to inform our next steps. The venue sales training was equally strong, engaging, commercially focused and grounded in what genuinely works within our sector. The team came away with greater confidence, clarity and tangible tools they could apply immediately.
Cath brings sound judgement, sector knowledge and practical insight in equal measure. She is an outstanding and amazing resource, and I would welcome the opportunity to work with her again in the future.”
Katrina Cookson, Head of Events & Alumni Engagement, University of South Wales
“We recently commissioned Bramcote International to undertake a customer journey review to gain deeper insights into the experiences of our visitors and customers. The process was thorough and engaging from start to finish, providing us with a fresh perspective on how customers and visitors interact with the Senedd building and the offer we provide.
Bramcote International carried out a comprehensive assessment, mapping out every stage of the visitor experience, from finding information about visiting the Senedd online to arrival, detailing the customer journey touchpoints and providing suggestions and useful insights for each of them. Bramcote International’s approach was meticulous and tailored to our needs, highlighting areas where we excel and identifying opportunities for improvement.
The final report was clear and detailed, including constructive feedback from frequent users and practical recommendations which we have already begun to implement.
Overall, the experience has been very positive. The review is helping us to enhance the experience our visitors receive and to attract new audiences to the building.
We would highly recommend this service to any organisation looking to better understand and improve their visitor experience!”
Alice Randone - Head of Visitor Experience and Customer Services, Welsh Parliament (Senedd Cymru)
“It has been a genuine pleasure working with Cath over the past six years at ICC Wales. Her dedication, professionalism, and deep understanding of the events and hospitality industry have made a lasting impact on both our ICC Wales team and clients.
From the outset, Cath brought an exceptional level of insight and commitment to every project she undertook. Whether navigating complex strategies, offering strategic guidance, or building strong client relationships, her contribution consistently exceeded expectations.
What truly sets Cath apart is her collaborative approach and ability to inspire confidence in both colleagues and stakeholders. Her presence has been instrumental in helping ICC Wales deliver world-class experiences and growing revenues.
We are incredibly grateful for the expertise and enthusiasm Cath has brought to ICC Wales and I look forward to seeing her continued impact in the industry.”
Danielle Bounds - Sales Director, ICC Wales
“Cath worked with the ACC Liverpool conference market sales team in a consultancy capacity, bringing with her a unique insight and knowledge of the conference and events market. Cath applied all aspects of her experience to support the team on an interim basis, providing clear leadership and support, quickly adapting to the pace and nature of our business to become a valued member of the team in a short period of time. Having worked with Cath in a professional capacity for many years I wouldn’t hesitate to recommend Cath’s services as we certainly benefitted from Cath’s input into our business.”
“Catherine has been an extension to our team, offering guidance, support and most importantly excellent project management skills. Having worked on this project for the last 18 months, her attention to detail, knowledge of the industry and creativity has been insightful and ensured that we have had all the relevant information to make informed decisions at each milestone. She has been integral to the process and we look forward to working with her in future.”
“Cath’s wealth of industry knowledge and experience has been instrumental in assisting the ICC Belfast team to develop a solid strategy that successfully targets both Association and Corporate business in an increasingly competitive market.
A complete review of our sales process and pipeline was undertaken by Cath in order to redress our efforts and ensure the team had the correct skills to deliver on our targets and lay the foundations for an ambitious growth strategy over the coming years.
A consummate professional, Cath took the time to understand the specific nature of our business in order to provide a tailored solution to the issues identified and I would absolutely recommend her services to other international convention centres. ”
“We started working with Catherine after it was decided to rebrand and open our venue to develop our external audiences. As soon as we met her, we knew she had the passion and experience to support us on our journey. The whole exercise was like a breath of fresh air - Catherine and her team brought an unrivalled level of knowledge to the table and were always extremely helpful and informative. They immediately understood our needs and helped us implement systems and processes which have completely revolutionised our business. I would highly recommend her.”